Posted: Friday, March 2, 2018 1:31 PM
At NTT DATAwe know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Helpdesk Senior Manager to join our team in Nashville, Tennessee.
The Helpdesk Senior Manager oversees the support of end user service desk services for select customers. This role supervises representatives that are answering end user inquiries, primarily over the phone, e:mail, chat, or online.
:10 :12 years of experience in a call center environment or equivalent combination of education and work experience; Undergraduate degree and 6:8 years relevant experience or Graduate degree and 4:6 years relevant experience
:8+ years leadership experience; preferably call center/IT environment
:Experienced leadership and team building skills
:Experienced project management skills
:Moderate knowledge of product lines, technical knowledge
:Strong customer service skills
:Experienced in developing and leading a team
:Directs the efforts of others in the achievement of the strategic and operational objectives of the group
:Manages the hiring, staffing and maintaining of a diverse and effective workforce
:Responsible for career development/planning, performance and pay discussions of team members
:Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfaction
:Responsible for achieving target customer satisfaction levels within the technical support organization
:Develops plans and objectives and participates in cross:functional projects and business initiatives to improve operational performance for the organization
:Assists in the development and implementation of strategic plans, initiatives, and direction
:Works with customers and internal teams to resolve issues
:Resolves customer escalations as appropriate
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit :a:
nttdataservices to learn more.
NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
This is a full:time salaried position with a group company within NTT DATA. Please note, 1099 or corp:2:corp contractors will NOT be considered. This position is only available
• Location: Nashville
• Post ID: 36382912 nashville