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Posted: Monday, March 5, 2018 2:57 PM

Req ID:
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
Field Tech Analystto join our team in
Tennessee (US:TN),
United States (US).
The Services team has a strong record of meeting high performance standards while implementing complex global enterprisesolutions that deliver real value. We accomplish this through the combination of experienced consultants with a unique implementation approach and culture. Our enterprise consultants possess deep industry expertise, process proficiency, andtechnology skill, gained through numerous successful implementations. This experience and expertise, combined with ourlean, cross:life cycle methodology, helps ensure solutions that deliver real value for our customers.
Field Tech Analystis responsible for performing various managed client services for a strategic customer. These servicesinclude: IMAC, Software Break Fix, etc. This role combines strong technical skills with an emphasis on delivering a high level ofcustomer service. Responsibilities include performing advanced configuration of desktop/notebook computer equipment.This is a remote/On Site Client based position.
Job responsibilities:
:Provides technical support and training to personal computer and PC network users. Assists users in solving problems using available hardware and software tools
:Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
:Installs and supports both hardware and software components for user group
:Performs preventive maintenance, test and repair of equipment
:Evaluates system configuration and software to ensure effective use of hardware resources
:Addresses and resolves hardware, software and customer issues
:Engages users to determine their potential future business requirements
:Provides positive customer experience with each customer interaction
:4:6 years of relevant experience or equivalent combination of education and work experience
:Strong ability to develop business relationships and communicate effectively with the user community
:Strong troubleshooting skills
:A+ Certification
:Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment; Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
:Applies good understanding of customer service techniques
MCP, MCSE, CNE or Network+ certification
Apple I Macintosh Experience
Knowledge of a variety of service industry ticketing/work order generating and tracking systems (Service Now, Remedy, OPAS, v2/v3, etc.)
Asset management experience
Basic Qualifications
4+ years desktop support experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter


• Location: Nashville

• Post ID: 36457727 nashville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018